Shipping Policy

How quickly should I expect my parcel to arrive?

Ready to ship items:

Cyprus orders

We arrange delivery of packages once a week. If you live in Cyprus, you can expect your package within 7 business days, once sent.

International Orders

Worldwide shipments should be with you in 20 business days. Please keep in mind that once an item leaves Lemba Pottery studio to be sent abroad, it is in the jurisdiction of the receiving country’s postal service and customs. Once an item is in customs it can be held by that country for up to 45 days. We do not have authority over the package at this time. It is the buyer’s responsibility to contact your local postal services or customs to locate a package, as Lemba Pottery is no longer in possession of the item once it leaves Cyprus. Please check your email for a tracking number and file a claim if an item is held in customs for more than 45 days.

Custom/special orders:

Custom items may take up to a month to be shipped after an order is placed. Pottery takes time to dry and requires two firings. We will make sure to keep you updated on the progress of your order and estimated delivery time.

Taxes/VAT:

Lemba Pottery is not responsible for taxes or customs charges. Please keep in mind that if you are located outside the European Union, you may need to pay customs fees upon pick up of your parcel.

You, the customer, are responsible for all taxes and duties imposed by your country of residence for importing goods. These charges are out of our control, and are different from country to country depending on the products ordered and the rates of duty and charges imposed by the country in which you live. Please check with your country's customs office to determine their procedures and any potential charges.

Lemba Pottery is not responsible for any packages that are held by international customs agencies and it is not the responsibility of Lemba Pottery to make the customer aware of these delays. They are beyond our control. Your package may arrive at your local post office or delivery centre and be held until pickup and payment is taken care of. If you neglect to pick up your package and it is returned to us, we will not refund the charge for original shipping.

Tracking

Tracking numbers will be available as soon as the items will be dispatched.

DAMAGED GOODS POLICY & RETURNS

We make every effort to ensure your items are packaged carefully and reach you safely. On rare occasions, breakages occur in the mail. Broken items must be reported to Lemba Pottery within 24 hours of the delivery date for a refund to be issued.

If a piece arrives damaged, we will ask to see a photo of it, along with the box and packaging with all the postage labels visible. Email info@lembapottery.com

Replacement and refunds on damaged goods: If we have a similar piece in our studio or if you would like to wait for us to reproduce it, we will either send you a new piece or refund your money in full.

Please note:

Refunds will only be made on items damaged in transit and reported to us within 24 hours of arrival. We are unable to refund damages reported after the 24 hour delivery date limit.

Returns cannot be made for any reason other than receiving the wrong product.

SHIPPING RATES

Calculate rate based on the total weight of a customer’s order.

0 - 1kg = €19

1 - 2kg = €22.5

2 - 3kg = €26

3 - 4kg = €30

4 - 5kg = €35

5 - 6kg = €41

6 - 7kg = €47

7 - 8kg = €53

8 - 9kg = €59